Terms and Conditions
Any and all the information collected on this site will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned! Any information you provide will be held with the utmost care and will not be used in ways that you have not consented to. If you have any questions, please feel free to call or email us.
Q: How can I return something?
A: All of our products come with a 30 day satisfaction guarantee. If you are not 100% satisfied, you can return them for store credit, as long as your return meets the following requirements:
- All returns MUST be made within 30 days from the ship date.
- If an item is damaged or defective when you receive it, you may return it and we will include the original shipping costs in your store credit.
- If you are not happy with an item because of the fit or design, you may return it as long as it has not been washed or worn, is in
- re-sellable condition, and has the original tags still attached.
TO RETURN ITEMS: Please completely fill out the return form, please email us and we will email you the form. Follow the instructions for sending your items back to us. You will be responsible for any shipping costs incurred for sending the items back to us and we cannot reimburse you for these costs (unless we made a mistake on the original order or the items arrived damaged/defective). You will automatically receive a store credit via email for any items returned to us. Please make sure your email account is set up to accept emails from firstname.lastname@example.org so that your store credit and any correspondence from us doesn’t end up in your trash/spam/junk mail folder.
PLEASE NOTE: WE CANNOT PROCESS EXCHANGES – For your convenience and to eliminate any “out of stock” issues, when you return your unwanted items you will automatically receive a store credit via email in the form of a gift certificate. You can then use this credit to purchase any new items you’d like by going to axeloffroad.com and placing a normal order using your gift certificate code. This will speed up the “exchange” process and will ensure that what you want is actually in stock. Please make sure your email account is set up to accept emails from axeloffroad.com so that your store credit and any correspondence from us doesn’t end up in your trash/spam/junk mail folder.
If you have any questions about this process, your order, or our website, please contact us at axeloffroad.com
Terms & Conditions
Welcome to AXEL OFF ROAD GEAR & APPAREL, LLC (collectively referred to herein after as “the website”). Please review the following basic terms that govern your use of and purchase of products from our website. Please note that, by using our website, you agree to follow and be bound by these terms. We reserve the right to change the terms that govern your use of our website as necessary. Your use of our website following any such change constitutes your agreement to follow and be bound by the terms as changed. We reserve the right to change our website periodically, moving, deleting, or adding components and products as we see fit. Your use of our website following these changes will constitute your continued agreement to follow and be bound by the terms below, regardless of said changes to the content.
All materials, including images, illustrations, designs, icons, photographs, video clips, and written and other materials that appear as part of this website are copyrights, trademarks, trade dress and/or other intellectual properties owned, controlled or licensed by AXEL OFF ROAD GEAR & APPAREL, LLC (collectively referred to herein after as “The Company”), unless otherwise noted. The website as a whole is protected by copyright and trade dress, all worldwide rights, titles and interests in and to which are owned by the Company. All trademarks appearing at this website are trademarks of The Company. The contents of our website, and the website as a whole, are intended solely for personal, non-commercial (other than for the purchase of merchandise from our website) use by the users of our website. You may download or copy the contents and other downloadable materials displayed on the website for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the contents, the website, or any related software.
You agree that The Company may send electronic mail to you for the purpose of advising you of changes or additions to this website, about any of the website’s products or services, or for such other purpose(s) as The Company deems appropriate. You agree that it is your responsibility, as the recipient of said communications, to remove yourself from any electronic mailing list from which you no longer wish to receive communications by following the appropriate steps, outlined in every communication stemming from the website and/or The Company. The Company’s products displayed at the website are or have been available in selected web shops of our retail partners. You agree that the website and The Company are not responsible for the content of other retailers selling our products, nor are we responsible for dictating the prices at which said products are being sold in these web shops and stores. The prices displayed at the website are quoted in U.S. Dollars and are valid and effective only in the United States.
To the extent that this website contains links to outside services and resources, the availability and content of which The Company does not control, any concerns regarding any such service or resource, or any link thereto, should be directed to the particular outside service or resource. You agree that The Company is not responsible for the content therein and, therefore, cannot be held responsible for any offense caused by said contents.
From time to time there may be information on axeloffroad.com, that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). We apologize for any inconvenience this may cause you. If you are not completely satisfied with your website purchase you may return it by mail. Please see our Return Policy for more information.
When receiving an order outside of the United States and its territories, you are considered the “importer of record”. You agree to comply with all laws and regulations of the country in which you are receiving the goods. You may be subject to import duties and taxes, which are levied once the package reaches the destination country and cannot be predicted prior to shipment. You agree that all customs charges must be borne by you/the recipient and cannot be reimbursed. You understand and agree that the Company cannot and will not mark packages as anything other than “merchandise” on the applicable customs forms nor will the Company reduce the declared value of the package to lessen taxes and duties levied against the recipient. If an order is refused for any reason, you agree to receive a credit via email in the form of a website gift certificate for 50% of the price originally paid for the refused merchandise. Shipping costs will not be refunded. If an order is cancelled in transit, you agree to receive a credit via email in the form of a website gift certificate for 100% of the price originally paid for the merchandise LESS any re-routing fees incurred by the Company or the website. If you request a reshipment of a refused or returned order, you agree to pay any shipping costs associated with reshipping the order.
You agree to defend, indemnify and hold The Company harmless from and against any and all claims, damages, costs and expenses, including attorneys’ fees, arising from or related to your use of the Website.
Unless otherwise specified and except to the extent The Company’s products are offered for sale in the United States through this website, this website and the contents thereof are displayed solely for the purpose of promoting The Company’s products and services available in the United States and select foreign markets. This website is controlled and operated by AXEL OFF ROAD GEAR & APPAREL, LLC in Charleston, South Carolina. This Agreement shall be construed in accordance with the laws of the State of South Carolina, without regard to any conflict of law provisions. Any dispute arising under this Agreement shall be resolved exclusively by the state and federal courts of the State of South Carolina, County of Charleston.
This agreement is effective unless and until terminated by either you or The Company. You may terminate this Agreement at any time. The Company also may terminate this agreement at any time and may do so immediately without notice, and accordingly deny you access to the website, if in The Company’s sole discretion you fail to comply with any term or provision of this agreement. Upon any termination of this agreement by either you or The Company, you must promptly destroy all materials downloaded or otherwise obtained from this website, as well as all copies of such materials, whether made under the terms of this agreement or otherwise. Questions about this agreement or any policies contained herein should be directed to Customer Service.
This site and the contents herein are provided as a convenience to you. The contents of AXEL OFF ROAD pages are provided on “as is” and “as available” basis. AXEL OFF ROAD does not warrant that its Web pages will be uninterrupted or error-free. AXEL OFF ROAD reserves the right to revise the pages or withdraw access to them at any time. NO WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF TITLE OR NON-INFRINGEMENT OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, IS MADE IN RELATION TO THE AVAILABILITY, ACCURACY, RELIABILITY OR CONTENT OF THESE PAGES. AXEL OFF ROAD SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, LOST PROFITS OR FOR BUSINESS INTERRUPTION ARISING OUT OF THE USE OF OR INABILITY TO USE THIS SERVICE, EVEN IF AXEL OFF ROAD HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES IN ADVANCE. SOME JURISDICTIONS DO NOT ALLOW EXCLUSION OF CERTAIN WARRANTIES OR LIMITATIONS OF LIABILITY, SO THE FOREGOING LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THE LIABILITY OF AXEL OFF ROAD UNDER SUCH CIRCUMSTANCES WOULD, IN ANY EVENT, BE LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW.