Shipping & Returns
AXEL Off Road Shipping Policy:
We ship with UPS and USPS.
Rates are calculated at Check Out.
We also offer expedited shipping via UPS. Please calculate it at Check Out.
All orders are confirmed by email as well as shipping, including tracking number.
Cut off time is 2pm EST for same day shipping. There is no guarantee for same day after 2pm EST. If you have placed an order after 2pm and need expedited shipping, please contact us.
If you are traveling, or have plans when you need the helmet, and need the helmet at a certain location, please use the desired shipping address (park, hotel…) at checkout or send an email with your order # to firstname.lastname@example.org
We will go above and beyond to make even the most urgent or time sensitive orders possible! But please provide the details to get it done right. Extra shipping carrier charges may apply.
If we are convinced your order can ship faster we might change the carrier to your benefit.
AXEL Off Road Return Policy:
First we always like to ask you to try a different size or the other model for a better fit. Please use the hand dial to turn it all the way in or out for proper fit if needed. If you want an exchange please email and / or add a note to the box what it is you like it to be exchanged for.
If you don’t want it or if it doesn’t fit, this is the procedure:
The return/exchange must be requested within 14 days of the order delivery.
Send an email to email@example.com Subject: “Return" or “Exchange"
You will receive a return shipping label for the original shipping box.
The return helmet(s) must be shipped within 20 calendar days.
Helmet must be “as new” and please put it back into the wrapping/bag. If the helmet returned is not "as new", we reserve the right to not offer a full refund.
If possible put a note in the box telling what it is you'd like to get done:
"Refund" or "Exchange for color/size".
If you choose to send your helmets back after the 20-day return period, you will NOT receive a refund. If you would then like the returned helmets shipped back to you, you will need to pay for additional shipping.
Refunds will then be executed usually within 2 days.