AXEL Off Road Shipping Policy:
We ship UPS Ground.
Rates are calculated at Check Out.
We also offer expeditated shipping via UPS. Also calculated at check out.
Orders of $138.00 & Up SHIP FREE
All orders are confirmed by email when shipped and tracking number provided.
Cut off time is usually 2pm for same day shipping. There is no guarantee for same day, and in case it’s not, then it ships next day.
Expedited shipments will be processed and shipped definitely same day, as long as the order came in no later than 2pm EST.
If you are traveling, or have plans when you need the helmet, and need the helmet at a location, please use the desired shipping address (park, hotel…) at checkout or send an email with your order # to firstname.lastname@example.org
We will go above and beyond to make even the most urgent or time sensitive orders possible! But please provide with the details to get it done right. Extra shipping carrier charges may apply.
Orders of two or more helmets are free of shipping charges.
If you choose a shipping method (single helmet) we might change the carrier if we can make it faster.
First we always like to ask you to try a different size for a better fit.
If you sure don’t want it or if it doesn’t fit, this is the procedure:
Send an email to info @axeloffroad.com Subject: “Return" or “Exchange"
You will receive a return shipping label for the original shipping box.
Helmet must be “as new” and please put it back into the wrapping.
Refunds will then be executed usually max 2 days after receiving the helmet back.
Exchanges are usually also being handled within 2 days max.
You will be refunded for the full purchase price of the item.