Shipping & Returns

AXEL Off Road Shipping Policy: 

We ship with UPS and USPS.

Rates are calculated at Check Out. 

Please allow up to 2 days of processing time for orders.

We also offer expedited shipping. Please calculate it at Check Out.

**Overnight orders ship same day if ordered before 2pm EST**

All orders are confirmed by email as well as shipping, including tracking number.

If you are traveling, or have plans when you need the helmet, and need the helmet at a certain location, please use the desired shipping address (park, hotel…) at checkout or send an email with your order # to info@axeloffroad.com

We will go above and beyond to make even the most urgent or time sensitive orders possible! But please provide the details to get it done right. Extra shipping carrier charges may apply.

Ships from North Carolina

AXEL Off Road Return Policy:

First we always like to ask you to try a different size or the other model for a better fit. Please use the hand dial to turn it all the way in or out for proper fit if needed. If you want an exchange please email and / or add a note to the box what it is you like it to be exchanged for.

If you don’t want it or if it doesn’t fit, this is the procedure: 

The return/exchange must be requested within 21 days of the order delivery.
Send an email to info@axeloffroad.com Subject: “Return" or “Exchange"

Or create the return yourself, if you do not want an exchange.

Exchanges must be discussed via email.

You will receive a return shipping label for the original shipping box.
The return helmet(s) must be shipped within 20 calendar days.

** There is a 10% restocking fee. **

Helmet must be “as new” and please put it back into the wrapping/bag. If the helmet returned is not "as new", we reserve the right to not offer a full refund.
If possible put a note in the box telling what it is you'd like to get done:
"Refund" or "Exchange for color/size".

If you choose to send your helmets back after the 20-day return period, you will NOT receive a refund. If you would then like the returned helmets shipped back to you, you will need to pay for additional shipping.

Refunds will then be executed usually within 2 days.